Privacy Policy

Last updated 13 October 2026

1. Introduction

This Privacy Policy explains how Tech Now collects, uses, stores, and protects your personal data when you use our website, contact us, or receive our on‑site computer repair services. We comply with the EU General Data Protection Regulation (GDPR) and the Irish Data Protection Act 2018 .

Tech Now is the data controller for all personal data processed in connection with our services.

2. Information We Collect

We may collect the following types of personal data:

  • Contact details: name, address, phone number, email

  • Service information: details about your device, issues reported, repair history

  • Payment information: limited payment details (we do not store full card numbers)

  • Website data: IP address, browser type, cookies, analytics

  • Communication records: emails, messages, booking requests

This structure follows standard Irish privacy notice requirements for transparency under GDPR Articles 13–14 .

3. How We Collect Your Data

We collect data through:

  • Direct contact (phone, email, WhatsApp, booking forms)

  • On‑site visits and diagnostics

  • Website forms and cookies

  • Payment processing

  • Customer support interactions

4. Legal Basis for Processing

We process your data under the following GDPR legal bases:

  • Contractual necessity: to provide repair services

  • Legitimate interests: improving services, fraud prevention

  • Legal obligations: accounting, tax, regulatory compliance

  • Consent: for marketing communications or optional cookies

These legal bases align with GDPR requirements for Irish businesses .

5. How We Use Your Information

We use your personal data to:

  • Provide on‑site computer repair services

  • Manage bookings and customer communication

  • Diagnose and resolve technical issues

  • Process payments and issue invoices

  • Improve our website and services

  • Maintain internal records

  • Send service updates or marketing (only with consent)

6. Data Sharing

We may share your data with:

  • Payment processors (e.g., card services, Revolut)

  • IT service providers (email hosting, website hosting)

  • Accountants or regulatory bodies (where legally required)

We do not sell or share your data with third parties for advertising.

Any sharing follows GDPR rules on processors and transparency .

7. International Transfers

If any service providers store data outside the EU, we ensure GDPR‑compliant safeguards such as:

  • Standard Contractual Clauses (SCCs)

  • Adequacy decisions

  • Secure transfer mechanisms

8. Data Security

We implement appropriate technical and organisational measures to protect your data, including:

  • Encrypted communications

  • Secure storage systems

  • Access controls

  • Regular security reviews

These measures align with Irish Data Protection Commission guidance on security obligations .

9. Data Retention

We retain personal data only as long as necessary for:

  • Service delivery

  • Legal and tax obligations

  • Warranty or follow‑up support

Typical retention periods range from 12 months to 7 years, depending on the data type.

10. Your Data Protection Rights

Under GDPR, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

You may exercise these rights by contacting us at the details below.

11. Cookies & Website Tracking

Our website may use cookies for:

  • Essential site functionality

  • Analytics and performance

  • Security

  • User experience improvements

You can manage or disable cookies through your browser settings.