Terms & Conditions

Last updated 29 October 2026 · Version 2

Registered Office: Office 114, Unit 9, 71 Amiens Street, Dublin 1, D01 X6T8, Republic of Ireland

1. Introduction

These Terms & Conditions govern all on‑site and remote computer repair services provided by Tech Now (“we”, “us”, “our”). By booking a service, you (“the customer”, “you”) agree to these terms.

2. Services Provided

Tech Now provides on‑site computer repair, troubleshooting, setup, maintenance, and related IT support services to home users throughout Dublin. Service descriptions, scope, and limitations follow the general structure of Irish repair agreements, which define service scope and responsibilities clearly .

We will always explain the nature of the issue, the work required, and any risks before proceeding.

3. Booking & Callouts

  • Appointments may be booked via phone or using our online booking system

  • Same‑day callouts may be available depending on location and schedule.

  • Callout fees apply and will be communicated before confirmation.

4. Diagnosis & Assessment

All repairs begin with a diagnostic assessment. If the issue cannot be repaired on‑site, a reduced diagnostic fee may apply. Where additional work is required, we will seek your approval before continuing.

5. Pricing & Payment

  • Prices are provided upfront wherever possible.

  • Some repairs may require fixed pricing; others may be charged hourly.

  • Payment is due at the time of booking for the initial assessment call-out which includes 60 minutes labour. All other charges are payable upon completion of the service.

  • We accept cash, card, Revolut, and bank transfer.

  • VAT may apply depending on the nature of the service, consistent with Irish service‑contract norms .

6. Customer Responsibilities

You agree to:

  • Provide safe access to your premises.

  • Ensure you have permission to request repairs on the device(s).

  • Back up important data where possible.

  • Provide accurate information about the issue.

7. Data & Privacy

We take reasonable steps to protect your data during diagnostics and repairs. However, you acknowledge that:

  • Some repairs carry inherent data‑loss risks.

  • You are responsible for maintaining backups unless otherwise agreed.

Our full Privacy Policy is available on our website.

8. Liability

Tech Now is not liable for:

  • Pre‑existing damage or faults

  • Data loss occurring during repair where no backup existed

  • Issues caused by third‑party software, hardware, or accessories

  • Any consequential loss (e.g., business interruption, missed deadlines)

Liability clauses follow standard Irish repair‑contract structures, which emphasise limits on consequential damages and clarify responsibility boundaries .

We will always take reasonable care and skill in providing services, in line with Irish consumer protection standards.

9. Parts & Warranties

  • Any replacement parts supplied will carry the manufacturer’s warranty.

  • Labour warranty applies for 7–30 days depending on the repair type.

  • Warranty does not cover misuse, accidental damage, or subsequent unrelated faults.

10. Cancellation Policy

  • You may cancel an appointment up to 24 hours in advance without charge.

  • Same‑day cancellations may incur a callout fee.

  • If we arrive and cannot gain access, the callout fee still applies.

11. Remote Support

We do not provide remote support under any circumstances.

12. Software Licensing

We do not provide or install unlicensed software. You must supply valid licences for any software you request us to install.

13. Termination of Service

We reserve the right to decline or terminate service if:

  • The environment is unsafe

  • The customer behaves abusively

  • The requested work is illegal or unethical

14. Governing Law

These Terms & Conditions are governed by the laws of Ireland, including the Sale of Goods and Supply of Services Act 1980 and relevant consumer protection regulations.